Privacy policy

Last updated: October 16, 2026

Spice Superfood operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your information may be collected, used, and disclosed as described in this policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. This does not include anonymous or de-identified information.

Depending on how you interact with our Services and as permitted by applicable law, we may collect or process the following categories of personal information:

  • Contact information: Name, billing address, shipping address, phone number, and email address.
  • Financial information: Payment card details, financial account information, transaction details, payment method, and payment confirmations.
  • Account information: Username, password, preferences, settings, and other account details.
  • Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel.
  • Communications: Information you provide when contacting our customer support team.
  • Device information: Device type, browser, network connection, IP address, and other identifiers.
  • Usage information: Information about how and when you interact with or navigate our website.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, place an order, contact us, or otherwise provide information.
  • Automatically through our Services: Through cookies and similar technologies when you visit or use our website.
  • From service providers: When third parties collect or process information on our behalf.
  • From partners or other third parties: Where permitted by applicable law.

3. How We Use Your Personal Information

Depending on how you interact with our Services, we may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to process payments, fulfill orders for our Ceylon Cinnamon 600 mg Softgels with MCT Oil, arrange shipping, manage customer accounts, process eligible returns and exchanges, remember preferences, facilitate product reviews, and improve your shopping experience.

Marketing and Advertising

We may use your information to send promotional communications by email or text message where permitted by law and applicable consent requirements. We may also use information to display advertisements for our products and related offerings on our website or other platforms, subject to applicable privacy choices and legal requirements.

Security and Fraud Prevention

We use information to authenticate accounts, secure payments, detect potential fraud, investigate suspicious activity, protect our customers, and maintain the security of our Services.

Customer Communication

We use your information to respond to questions, provide customer support, send order-related updates, and maintain our relationship with you.

Legal Compliance

We may process information to comply with applicable laws, respond to lawful requests from authorities, resolve disputes, enforce our policies, and protect our legal rights.

4. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law. These parties may include:

  • Shopify and other vendors providing services such as payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping.
  • Business and marketing partners that help us promote our products and services.
  • Third parties when you request or consent to the disclosure, such as when arranging product delivery or using social media integrations.
  • Affiliates or companies within our corporate group, where applicable.
  • Parties involved in a business transaction, legal proceeding, or other situation where disclosure is permitted or required by law.

5. Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of our Services to provide and improve its platform.

Information you submit through our website may be transmitted to Shopify and third parties, including service providers located in countries other than your own.

For more information about how Shopify handles personal information and the privacy rights available to you, please review Shopify’s Consumer Privacy Policy.

6. Third-Party Websites and Links

Our website may contain links to third-party websites or online platforms that we do not operate or control.

If you visit a third-party website, we encourage you to review its privacy and security policies. Spice Superfood is not responsible for the privacy practices, security, or content of third-party websites.

7. Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us using the details below to request its deletion.

Where applicable, we will comply with legal requirements regarding children's personal information.

8. Security and Retention of Your Information

We use reasonable measures to help protect personal information. However, no security measure is perfect, and we cannot guarantee absolute security.

The period for which we retain personal information depends on factors such as whether the information is needed to maintain your account, fulfill orders, provide Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

9. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, subject to applicable law and relevant exceptions. These may include:

  • Right to Access: Request access to personal information we hold about you.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate information.
  • Right to Portability: Request a copy of your information or, in certain circumstances, its transfer to another organization.
  • Right to Opt Out: Where applicable, opt out of the sale or sharing of personal information or its use for targeted advertising.
  • Communication Preferences: Unsubscribe from promotional emails using the unsubscribe link provided in those emails. We may still send non-promotional communications related to your orders or account.

If you reside in the United Kingdom or European Economic Area, you may also have rights to object to or restrict certain processing and withdraw consent where processing is based on consent.

You may exercise applicable rights through the options available on our website or by contacting us at info@spicesuperfood.com. We may need to verify your identity before processing a request. We will not unlawfully discriminate against you for exercising your privacy rights.

10. Complaints

If you have concerns about how we process your personal information, please contact us at info@spicesuperfood.com.

Depending on your location, you may also have the right to appeal our decision or submit a complaint to your local data protection authority.

11. International Transfers

Your personal information may be transferred, stored, or processed outside the country where you reside.

Where required by applicable law, we will use appropriate safeguards for international transfers, such as recognized contractual protections, unless another lawful transfer mechanism applies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations.

Any changes will be posted on this page with an updated “Last updated” date. We will provide additional notice where required by applicable law.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

Email: info@spicesuperfood.com