Refund policy
Last updated: October 16, 2026
At Spice Superfood, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines our terms for returns, refunds, and exchanges for products purchased through our website, including Ceylon Cinnamon 600 mg Softgels with MCT Oil.
1. Eligibility for Returns and Refunds
We accept return or refund requests for eligible physical products within 60 days of delivery, subject to the conditions below.
To be eligible for a return, your item must:
- Be unused and in the same condition you received it.
- Be in its original packaging.
- Be accompanied by valid proof of purchase, such as an order number or receipt.
For health and safety reasons, dietary supplements, including Ceylon Cinnamon 600 mg Softgels with MCT Oil, may not be eligible for return or refund if they have been opened or unsealed.
Other exclusions may include gift cards, hazardous or flammable items, and final-sale or clearance items where indicated.
2. How to Initiate a Return or Refund
To begin a return or refund request, contact our support team at:
Email: info@spicesuperfood.com
We will provide the return address and instructions after reviewing your request. Please wait for confirmation before sending any item back. Items returned without authorization may not be eligible for a refund.
3. Refunds
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, the refund will be issued to your original payment method within 5–10 business days. The time it takes for the funds to appear may vary depending on your bank or payment provider.
Refunds generally cover the product cost only, unless the item was defective, damaged, or sent in error. Original shipping costs are non-refundable unless applicable law requires otherwise.
4. Exchanges
We replace items only if they arrive defective, damaged, or incorrect. To request an exchange, contact us at info@spicesuperfood.com within 7 days of receiving your order. Please include your order number, a description of the issue, and photos where applicable.
5. Late or Missing Refunds
If you have not received your refund:
- Check your payment account or bank statement.
- Contact your bank or payment provider, as processing times may vary.
- If you still have not received your refund after 10 business days from our refund confirmation, contact us at info@spicesuperfood.com for assistance.
6. International Orders
Customers outside the United States are responsible for return shipping costs unless the item is defective or incorrect, subject to applicable law.
Duties, customs fees, and import taxes are generally non-refundable. If a package is returned to us because delivery was refused or an incorrect address was provided, additional fees may apply where permitted by law. Original shipping costs are generally non-refundable.
7. Disputes and Chargebacks
Before filing a chargeback or payment dispute, we encourage you to contact our support team so we can try to resolve your concern directly.
We aim to handle all concerns fairly and in accordance with applicable consumer protection laws and the policies of our payment providers.
8. Changes to This Policy
Spice Superfood reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with the revised effective date.
Contact Us
If you have any questions about returns or refunds, please contact us:
Store: Spice Superfood
Email: info@spicesuperfood.com
By placing an order through our website, you acknowledge this Refund Policy, subject to your rights under applicable law.